We have all had horrible customer services experiences and hopefully those experience reshape the way you as a business owner or leader interact with your clients. I just read a great article and true story of amazing customer services from--GASP!—An Airline.
Take a read.......
http://www.fastcompany.com/3012939/the-true-story-of-amazing-customer-service-from-gasp-an-airline
Take a read.......
http://www.fastcompany.com/3012939/the-true-story-of-amazing-customer-service-from-gasp-an-airline